Terms of service

Effective Date: August 25, 2026

Welcome to BarkBloom. These Terms of Service govern your access to and use of the BarkBloom website, products, services, and related features.

By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or services.

1. About BarkBloom

BarkBloom is an online pet-products store offering products and accessories designed for pets and pet households.

Business Address:
BarkBloom
Nagpur, Maharashtra 440001
India

Email: barkbloom.bb@gmail.com

2. Eligibility

By using our website or placing an order, you represent that:

You are legally capable of entering into a binding agreement under applicable law.
The information you provide is accurate and complete.
You will use our website and services only for lawful purposes.

If you are purchasing on behalf of another person or organization, you confirm that you have the authority to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, and other information displayed on our website are accurate and current.

However:

Product colors may appear slightly different depending on your device, screen, lighting, or photography.
Minor variations in appearance, texture, packaging, or finish may occur.
Product images may contain lifestyle or illustrative elements that are not included with the purchased product unless specifically stated.
Product specifications may be updated when necessary.

If a product you receive is materially different from the product described or ordered, please refer to our Refund & Return Policy.

4. Pricing

Prices displayed on the website are subject to change without prior notice.

We reserve the right to correct pricing, description, or listing errors. If an obvious pricing error affects an order, we may contact you before processing the order or cancel the affected order and provide an appropriate refund.

Any applicable taxes, duties, customs charges, or other governmental charges may depend on the destination and applicable law.

5. Orders

Placing an order constitutes an offer to purchase the selected products.

After placing an order, you may receive an order confirmation. An order confirmation does not necessarily mean that the order has been finally accepted for fulfillment.

BarkBloom reserves the right to refuse, limit, or cancel an order where reasonably necessary, including circumstances involving:

Product availability issues.
Pricing or listing errors.
Suspected fraud or unauthorized transactions.
Unusual or abusive ordering activity.
Incorrect customer information.
Shipping restrictions.
Other legitimate operational or legal reasons.

If we cancel an order after payment has been received, the applicable amount will be refunded through the original payment method or another appropriate method.

6. Payment

Orders must be paid using the payment methods made available at checkout.

You authorize the applicable payment provider to process the amount associated with your order.

BarkBloom does not generally store complete payment-card information. Payment processing may be handled by third-party payment providers subject to their own terms and privacy policies.

7. Shipping and Delivery

We aim to process and dispatch orders within the timeframe communicated on our website or during checkout.

Delivery estimates are estimates only and may be affected by:

Carrier delays.
Weather or natural events.
Customs processing.
Incorrect or incomplete addresses.
Public holidays.
High shipping volumes.
Other circumstances outside our reasonable control.

Customers are responsible for providing accurate shipping information.

BarkBloom is not responsible for delays caused by circumstances outside our reasonable control.

8. International Orders

For international orders, the recipient may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Such charges are generally determined by the destination country's authorities and are outside BarkBloom's control.

Customers are responsible for ensuring that products ordered are permitted for import into their destination country.

9. Returns, Refunds, and Replacements

Returns and refunds are governed by our Refund & Return Policy.

Eligible claims may include products that are:

Damaged on arrival.
Defective.
Incorrectly shipped.
A different color or variant from what was ordered.
Materially different from the advertised product.
Affected by a verified significant quality issue.
Missing essential components included with the order.

Please review the Refund & Return Policy for reporting deadlines, evidence requirements, and applicable procedures.

10. Website Use

You agree not to:

Use the website for unlawful purposes.
Attempt to gain unauthorized access to our website, systems, or accounts.
Interfere with website security or functionality.
Introduce malicious software, code, or harmful material.
Copy, reproduce, distribute, or exploit website content without authorization.
Use automated systems to scrape or collect website content in a manner that violates applicable law or our reasonable restrictions.
Submit false, fraudulent, or misleading information.
Engage in activity that could damage BarkBloom, its customers, or its service providers.

11. Intellectual Property

Unless otherwise stated, the BarkBloom website and its content, including:

Logos
Brand names
Product photography
Graphics
Text
Designs
Website layouts
Product descriptions
Videos
Other original materials

are owned by or licensed to BarkBloom and may be protected by applicable intellectual-property laws.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit BarkBloom content without prior written authorization, except where permitted by law.

12. User Reviews and Content

If you submit reviews, photographs, comments, testimonials, or other content to BarkBloom, you are responsible for ensuring that the content:

Is truthful and based on your genuine experience.
Does not violate another person's rights.
Does not contain unlawful, abusive, threatening, defamatory, sexually explicit, or otherwise prohibited material.
Does not contain malicious software or harmful code.
Does not infringe intellectual-property rights.

By submitting content, you grant BarkBloom a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and publish that content for legitimate business, marketing, and promotional purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable law.

13. Third-Party Services and Links

Our website may use or link to third-party services, websites, payment processors, shipping providers, advertising platforms, analytics services, or other external services.

BarkBloom does not control third-party services and is not responsible for their independent policies, availability, security, or content.

Your use of third-party services may be subject to their own terms and policies.

14. Product Use and Pet Safety

BarkBloom products are intended to be used according to their product descriptions and instructions.

Customers are responsible for using products appropriately and supervising pets when reasonably necessary.

Product descriptions are not a substitute for professional veterinary advice. If your pet has a medical, behavioral, or safety concern, consult an appropriately qualified professional.

15. Disclaimer

To the maximum extent permitted by applicable law, the BarkBloom website and services are provided on an “as available” basis.

We do not guarantee that:

The website will always be uninterrupted or error-free.
Every website feature will always be available.
Website content will always be completely free of errors.
Products will meet every individual preference or expectation.

Nothing in these Terms excludes or limits warranties, rights, or remedies that cannot legally be excluded under applicable law.

16. Limitation of Liability

To the maximum extent permitted by applicable law, BarkBloom will not be responsible for indirect, incidental, special, consequential, or punitive losses arising from your use of the website or products where such limitation is legally permitted.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless BarkBloom and its relevant personnel and service providers from claims, losses, liabilities, damages, and reasonable expenses arising from your:

Violation of these Terms.
Misuse of the website or products.
Fraudulent or unlawful activity.
Infringement of another person's rights.

18. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how BarkBloom collects, uses, stores, and shares personal information.

19. Changes to These Terms

BarkBloom may update these Terms of Service from time to time.

Updated terms will be posted on this page with a revised Effective Date. Your continued use of the website after an update may constitute acceptance of the revised Terms to the extent permitted by applicable law.

20. Governing Law

These Terms are governed by the laws applicable to BarkBloom and its operations, subject to any mandatory consumer-protection rights or other legal protections applicable to you.

Nothing in these Terms is intended to deprive consumers of rights that cannot legally be waived.

21. Contact Us

If you have questions regarding these Terms of Service, please contact:

BarkBloom
Nagpur, Maharashtra 440001
India