Shipping policy

Effective Date: August 25, 2026

At BarkBloom, we aim to provide a smooth, reliable, and transparent delivery experience for customers in India and around the world.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

1. Shipping Destinations

BarkBloom offers shipping to:

  • India

  • Selected international destinations

Available shipping destinations, shipping methods, applicable charges, and estimated delivery times are displayed at checkout based on the delivery address and products in your order.

Shipping availability may vary by product and destination.

2. Order Processing

Orders are processed after successful payment confirmation.

We generally aim to process orders within 1–3 business days.

Orders may take longer to process during:

  • Sales and promotional periods

  • High order volumes

  • Public holidays

  • Unexpected operational delays

  • Inventory or fulfillment issues

Once your order has been dispatched, available tracking information will be provided by email.

3. Shipping Within India

For orders delivered within India:

  • Shipping options and applicable charges will be displayed at checkout.

  • Estimated delivery times will depend on your location, shipping method, carrier, and fulfillment location.

  • Delivery estimates are provided for guidance and are not guaranteed delivery dates.

  • Remote or difficult-to-service locations may require additional delivery time.

Once your order is handed to the shipping carrier, delivery is subject to the carrier's operational schedule.

4. International Shipping

BarkBloom ships internationally to selected countries and regions where our shipping services are available.

For international orders:

  • Available shipping methods and charges are displayed at checkout.

  • Delivery time may vary significantly depending on the destination.

  • Customs clearance may affect delivery time.

  • International delivery estimates are not guaranteed delivery dates.

  • Some destinations may not be serviceable for certain products.

Customers are responsible for providing a complete and accurate international shipping address.

5. Estimated Delivery Times

Delivery time depends on several factors, including:

  • Destination

  • Shipping method

  • Carrier

  • Fulfillment location

  • Customs processing

  • Public holidays

  • Weather and natural events

  • Local delivery conditions

Any delivery timeframe displayed at checkout is an estimate rather than a guaranteed delivery date.

BarkBloom is not responsible for delays caused by circumstances outside our reasonable control.

6. Shipping Charges

Applicable shipping charges will be displayed at checkout before payment is completed.

Shipping costs may vary according to:

  • Delivery country or region

  • Order weight and dimensions

  • Shipping method

  • Carrier

  • Promotional offers

  • Other applicable shipping conditions

If free shipping is offered for a particular order, the applicable free-shipping conditions will be displayed on the website or at checkout.

7. Order Tracking

Where tracking is available, tracking details will be sent to the email address associated with your order after dispatch.

Tracking information may take some time to become active after the shipment has been handed to the carrier.

BarkBloom is not responsible for temporary delays or inaccuracies in third-party carrier tracking information.

8. Accurate Shipping Information

Customers are responsible for entering accurate delivery information during checkout.

Please carefully verify:

  • Full name

  • Complete address

  • City

  • State/province

  • Postal/ZIP code

  • Country

  • Contact information

If an order has already been processed or shipped, we may not be able to change the delivery address.

9. Incorrect or Incomplete Address

If an order cannot be delivered because the customer provided an incorrect, incomplete, or undeliverable address, additional shipping or reshipping charges may apply.

If the package is returned to BarkBloom, we may contact the customer regarding available options.

A refund is not automatically guaranteed for packages returned because of an incorrect address or failure to accept delivery.

10. Delayed or Lost Shipments

Delivery delays can occur due to circumstances outside BarkBloom's reasonable control.

If your shipment is delayed, please allow reasonable additional time for the carrier to complete delivery.

If tracking indicates that a shipment may be lost or has remained inactive for an unusual period, contact us at:

barkbloom.bb@gmail.com

We may assist with an investigation through the applicable carrier.

11. Damaged Packages

If your package arrives visibly damaged, we recommend taking photographs of the outer packaging before opening it.

If the product itself is damaged, contact BarkBloom within 7 calendar days of delivery.

Please provide:

  • Order number

  • Photos of the damaged product

  • Photos of the packaging

  • Shipping label, where applicable

  • Video evidence if necessary

Approved damaged-product claims will be handled according to our Refund & Return Policy.

12. International Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT/GST, brokerage fees, clearance fees, or other charges imposed by the destination country.

Unless explicitly stated otherwise at checkout, these charges may be the responsibility of the customer.

BarkBloom does not control the amount or timing of customs charges imposed by destination-country authorities.

Customers are responsible for complying with applicable import requirements in their country.

13. Customs Delays or Refused Shipments

International shipments may be delayed by customs authorities.

BarkBloom cannot guarantee customs clearance or control decisions made by customs authorities.

If a shipment is refused, abandoned, or returned because the recipient:

  • Fails to pay applicable customs charges;

  • Provides incomplete or incorrect information;

  • Refuses delivery; or

  • Orders a product that cannot legally be imported into the destination country;

the customer may be responsible for applicable return shipping, customs, or other non-recoverable costs, where permitted by applicable law.

14. Multiple Shipments

If an order contains multiple products, the products may occasionally be shipped separately.

This can happen because of inventory availability, fulfillment locations, carrier arrangements, or operational requirements.

As a result, you may receive multiple packages for a single order.

15. Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, please first check:

  • Your mailbox or designated delivery area

  • Household members

  • Neighbors

  • Building reception or security

  • Other safe delivery locations around the address

If you still cannot locate the package, contact BarkBloom at barkbloom.bb@gmail.com so we can assist with the available carrier investigation process.

16. Delivery Restrictions

Certain products may have shipping restrictions depending on the destination.

BarkBloom reserves the right to restrict or cancel shipment to locations where delivery is unavailable, prohibited, or not commercially or legally feasible.

If an order cannot be shipped for such a reason after payment has been received, BarkBloom will provide an appropriate resolution.

17. Changes to This Shipping Policy

BarkBloom may update this Shipping Policy from time to time to reflect changes to our fulfillment processes, shipping providers, destinations, services, or applicable requirements.

The latest version will be posted on this page with the updated Effective Date.

18. Contact Us

For questions about shipping, delivery, tracking, or an existing order, please contact:

BarkBloom
Nagpur, Maharashtra 440001
India

Email: barkbloom.bb@gmail.com

Please include your order number when contacting us about an existing order.

BarkBloom
Thoughtfully designed for happier pets and better homes.